We ensure business continuity for our Clients with custom-tailored services
Qualysoft operates a standalone Support Management Office, which is at the core of our service management activities. The purpose of the SMO Division is to safeguard the day-to-day operation of the support and operational services provided by Qualysoft. Our Service Manager colleagues are responsible for ensuring that the operation of the services meet all contractual requirements and that our Clients receive professional, cost-effective and timely responses and solutions to the problems they report. In our services, we plan and execute individual tasks strictly along the timelines set by the SLAs in the contracts, and within the budget provided by the contract. To ensure this, we take into account our Clients' capabilities, needs and future plans from the very beginning of our service design process.
We plan all services in consultation with our Clients, jointly defining the service framework and the achievable service levels. To ensure the continuous availability of adequate resources, we use an internal allocation tool and process to ensure that our Clients receive the resources they need to achieve the goals set out for the service. In our services, a dedicated Service Manager can be seen as the single point of contact for service implementation, administration, dispute resolution and ongoing quality assurance.
In addition to our Service Managers, our Clients can rely on our professional advisors and commercial account manager to ensure that they not only receive the services they contracted for, but also the continuous improvement of the service to suit their business operations.