Product Owner (540)

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions. Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 500 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients. We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

Product Owner

Our partner is a global pharmaceutical company that is working to develop a cloud base call centre and they are looking for an experienced Product Owner to help for their new big cloud project. Indeed the company has a multicultural atmosphere, even in this position, you will have the opportunity to travel to the regional head office on a monthly basis.


What you will need to do in the role, and we will help you to do it:

 

  • Responsible for innovation and end-to-end launch of products
  • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Develops, owns, and executes product roadmap
  • Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders

 

What skills and experience are essential for the position?

 

  • Experience in call center implementation
  • A minimum of a Bachelor’s Degree is required; advanced degree or IT major preferred
  • Experience with Salesforce and / or Genesys mandatory, Appropriate Systems Certifications preferred
  • Minimum of 5 years of relevant business systems analysis
  • Experience in SDLC and Agile development process required
  • Understand the Scrum process
  • Experience in JIRA required

 

If you have experience in one of these it is a plus:

 

  • Interest Intelligent Call Routing (Skill, Location, Time), Virtual Agents (Chatbots) or Optimization of queue capacity

 

 

Location:

 

Budapest, XI. district / home office

 

 

 

If you are interested in this opportunity, contact me…

 

Kelemen-Szabó Mirella

mirella.szabo@qualysoft.com

+36 70 378 8921

 

 

 

Ref.: 540