Indonesian Directorate General of Taxes (DGT)
Digital Tax Administration System 3.0

Qualysoft solution

The Digital Transformation of Indonesia’s Tax System

All-in-one solution for Tax Administration 3.0

Qualysoft, as a key consortium partner, designed and delivered a next-generation Core Tax Administration System (CTAS) , a fully integrated, nationwide platform enabling end-to-end digital tax operations.

The solution includes:

• Core Tax Administration System — central processing backbone
• Taxpayer Portal — nationwide digital self-service interface

Key Solution Capabilities

• End-to-end management of tax lifecycle: registration, filing, payments, audit, enforcement
• Real-time processing and visibility of taxpayer data
• Integrated risk assessment and compliance monitoring
• Secure, paperless workflows and digital communication
• Scalable microservices-based architecture for national-level performance

Qualysoft led software development and system integration , while collaborating with LG CNS on infrastructure and quality assurance.

The project was executed in close alignment with international best practices, supported by cooperation with organizations such as the International Monetary Fund (IMF).

Indonesia now operates a modern, fully digital tax administration platform that significantly enhances efficiency, transparency, and scalability, laying the foundation for long-term fiscal sustainability and economic growth.

Key results

• Significantly improved tax revenue collection efficiency
• Simplified tax compliance via fully online filing, reporting, and payments
• Increased transparency and trust in public administration
• Reduced administrative burden through a paperless, integrated system
• Accelerated processing times for both taxpayers and authorities
• Strengthened data accuracy, transparency , and governance
• Automated double-entry bookkeeping with minimal human error

Overall benefits

For Government:

• Higher revenue collection capability
• Improved transparency and public trust
• Enhanced risk management and fraud prevention
• Lower operational costs and administrative complexity

For Citizens & Businesses:

• Easy-to-use digital services accessible anytime
• Faster and more transparent processes
• Clear visibility of tax obligations and status
• Improved overall user experience and trust

Proven Impact & International Recognition

Qualysoft’s Digital Tax Administration solutions are proven at national scale , supporting governments in delivering measurable fiscal and operational improvements.

• Successfully implemented in multiple countries, including Indonesia and Albania
• Recognized by international institutions for improving tax administration efficiency and compliance
• Designed to support long-term fiscal policy evolution , including emerging areas such as digital economy taxation and sustainability-driven reforms

These implementations demonstrate Qualysoft’s ability to deliver complex public sector transformations , from strategy to long-term operation.