OTP Bank
Real-time fraud monitoring

Key results

• Real-time scoring and alerting for card, e-banking, and payments.
• Fewer false positives through adaptive rules and ML-model integration.
• Faster investigations with a unified case-management console and workflow.
• End-to-end auditability for internal controls and regulatory reviews.
• Cloud-native reliability and scale with containerized microservices.

Qualysoft solution

• Real-Time Detection & Scoring — Spring Boot microservices ingest transaction events via REST, apply rules and call external scoring models; suspicious activity is flagged instantly.
• Alert Triage & Case Management — Angular web app for analysts with queues, playbooks, evidence timelines, annotations, and role-based approvals; link to customer and account context.
• Adaptive Controls — Centralized rules editor with AB testing and versioning; API hooks to plug in ML models for high-risk patterns and device/behavioral signals.
• Integrations & Data — Oracle as the system of record for alerts, decisions, and audit logs; connectors to core banking, card switches, e-banking, KYC/identity, and third-party intelligence.
• Reliability & Scale — Containerized services on Docker/Kubernetes with autoscaling, health checks, and blue/green deployments; centralized logging, metrics, and tracing.
• Quality & Compliance — Automated tests (unit, API contract, regression), configurable retention policies, full audit trails, and separation of duties for investigator actions.

Results

• Reduced false positives and alert fatigue through better rules precision and model-assisted scoring.
• Faster time-to-decision with prioritized queues, playbooks, and one-click dispositions.
• Higher recovery and prevention rates via real-time interdiction (block/step-up auth) and post-event workflows.
• Operational transparency with complete auditability of alerts, actions, and outcomes.
• Future-ready platform that onboards new channels and models without disrupting production.