Digitális innováció COTS (Commercial Off the Shelf) digitális adóügyi rendszerrel
How Qualysoft the General Directorate of Taxation (GDT)
with a new, efficient, secure, and transparent tax administration system.
Reimagining the relationship between citizens and government through E-Taxation Software
Albania’s General Directorate of Taxation (GDT) aims to increase the efficiency of tax collection, and promote transparency. The fiscal administrative system dates back to the 1990s and needs to be upgraded with the latest technology. By improving the system, payments should be effortless for everyone, secure, and widely used among the population.
The business challenges were the following:
1. Business processes
The first challenge was designing many complex business processes through content-driven workflows. The framework leverages finegrained custom components that greatly decrease development costs and timelines when new policies and legislative initiatives are approved.
Improving the relationship between taxpayer and tax administration through a platform that streamlines and digitalizes obsolete paper-based processes. Taxpayers that have direct access to personal tax records and financial obligations are three times more likely to pay their taxes.
Forecasting tax revenues are equally important for governmental and local entities to support and budget infrastructure projects, and social or healthcare programs. Benefiting from a large number of digital sources, cross-checking the information and building relevant reports becomes effortless.
In the development of this highly complex software, Qualysoft and WedoIT Solutions worked in close cooperation with the International Monetary Fund (IMF). These entities supervised the project, contributing with technical and process-oriented know-how regarding statistical analyses, risk assessment, and data exchange.
CLIENT LOCATION Albania
CLIENT INDUSTRY Public Sector, Tax services
SERVICES PROVIDED new all-in-one online taxation software
ALLOCATED TEAM SIZE Qualysoft assembled 2 teams consisting of 30 IT talents from 6 countries (Albania, Romania, Hungary, Serbia, Bosnia, and Austria) that understand financial administration processes. They made the digital transformation process smooth and efficient by understanding the processes.
PROJECT DEVELOPMENT PHASES 1. Software installation 2. Hardware installation 3. Inception phase 4. Live prototype 5. Step-by-step implementation of the 12 tax types 6. Services implementation 7. Migration and regression test 8. Live launch 9. Warranty
PROJECT DURATION 18 months
TECHNOLOGIES USED C#, .NET, Angular, Docker, Microservices, Redis, Open Stack, SQL Server, SSRS, SSIS, WebMVC, IIS, WCF, Office
Albania now benefits from a custom tailored IT tax administration system that significantly increases the efficiency of tax collection.
On one hand, the new e-tax software encourages voluntary tax compliance by simplifying taxpayer service and compliance. It allows taxpayers to file, report, and pay various taxes, including value-added tax (VAT) and income taxes, easily from home or work through the Internet. Citizens even receive electronic notices and tax-related documents online. On the other hand, the tax administration efficiency improved, and, at the same time, the costs and administrative burden is reduced. Operations are carried out in a flexible, secure, and paperless approach through online portals, significantly reducing the cost of administration. The processing time for both companies and citizens is also lowered.
The overall benefits, for both citizens and the government, are: