Indonesian Directorate General of Taxes (DGT)
How Qualysoft sustained the Indonesian Directorate General of Taxes (DGT) to increase revenue for sustainable development with a new, efficient, secure tax administration system.
Key Results
Summary
Indonesia now benefits from an improved IT tax administration system that will significantly increase the efficiency of tax collection.
Client
Indonesian Ministry of Finance, Directorate General of Taxes (DGT)
Location
Indonesia
Industry
Public Sector, Tax Administration
Size
Serving over 270 million citizens through a centralized digital platform
Services
End-to-end modernization of the tax administration system, including business process redesign, implementation of a secure online tax portal, integration of risk management, and taxpayer self-service tools.
Technologies
.NET Core, Angular, Microservices, RabbitMQ, Oracle, CQRS, DDD, MassTransit, Docker, Kubernetes, Redis, OpenStack, Dapper, PrimeNG
Allocated Team
A globally distributed team of 90+ Qualysoft experts across Austria, Romania, Serbia, Albania, Hungary, Slovakia, Indonesia, Vietnam. Team roles included project managers, software architects, full-stack developers, system integration engineers, DevOps specialists, QA engineers, trainers, and support consultants.
Project Duration
3 years of implementation (2021–2023), plus 1 year of ongoing support and maintenance (2024)
Many developing countries, including Indonesia, faced significant challenges in mobilizing domestic financial resources to achieve sustainable development. Despite consistent economic growth, they struggle to raise enough tax revenue to fund public services and investments in infrastructure, education, and healthcare. To address this, the Indonesian government is implementing a range of measures in reforming its fiscal policy including expanding the tax base, enhancing the efficiency of tax collection, and improving the quality of government spending.
The fiscal administrative system dates back to 2014 and needs to be upgraded with the latest technology. By improving the system, payments should be effortless for everyone, secure, transparent, transposed in improved overall collection of tax revenue.
The digital transformation of Indonesia’s tax system
All-in-one solution for Indonesia Tax Administration 3.0
Qualysoft provided a sophisticated large-scale tax administration application in only 3 years. Qualysoft is providing the software development while LG is providing the hardware infrastructure and quality assurance people for this project. The integrated tax administration system consists of: A. A core tax administration system; B. A web portal for taxpayers.
In the development of this highly complex software, Qualysoft worked in close cooperation with the International Monetary Fund (IMF).
Indonesia now benefits from an improved IT tax administration system that will significantly increase the efficiency of tax collection. The new e-tax software simplifies tax compliance by enabling citizens to file, report, and pay taxes online, including VAT and income tax, and receive electronic notifications. It enhances administrative efficiency through a secure, paperless system, reducing costs and processing time for both taxpayers and the government.
The overall benefits, for both citizens and the government, are:
• Improved collection of tax revenue
• Transparency from a reliable and trustable public administration
• Easy to use self-service processes like filing and reporting
• Efficient risk management and antifraud measures
• Cost savings on administrative activities
• Automatic double bookkeeping less room for human error
Qualysoft already developed a nationwide, digital tax administration system for Albania. With a project financed by the World Bank, Albania now benefits from a custom-tailored IT tax administration system that significantly increases the efficiency of tax collection. Albania was recognized by the World Bank as tax revenue increased considerably after the implementation of the C@TS solution from Qualysoft. Also, it was recognized by United States Agency for International Development: “When citizens feel the GDT is efficiently running and that staff are acting with integrity and treating all citizens fairly, they are more likely to voluntarily comply with the tax laws and pay their fair share of taxes.”
Nonie Manion, Executive Deputy Commissioner from the New York State Tax Department
