Raiffeisen Bank
Business lending workflow automation with Creatio’s no‑code platform
Key Results
Summary
Raiffeisen Bank’s complex lending processes required the development of parallel workflows. The former solution was technically outdated.
Client
Raiffeisen Bank
Location
Albania
Industry
Banking
Size
74 branches serving ≈ 465,000 customers in Albania
Services
End-to-end business-lending workflow automation, including process re-design, low-/no-code platform implementation, CRM integration and analytics
Technologies
Creatio low-code/no-code platform, BPM engine, case-management tools and visual analytics.
Allocated Team
Cross-functional Qualysoft team of project manager, business analysts, low-code developers, integration engineers and QA specialists (exact head-count not disclosed).
Raiffeisen Bank’s complex lending processes required the development of parallel workflows. The former solution was technically outdated.
On a business level, the time-consuming approval process was affecting both employee productivity and customer experience. Aspiring to provide the perfect customer experience, Raiffeisen Bank Albania started researching a new solution. The company requested from Qualysoft a tool that would streamline the loan management process. At the same time, the tool had to provide process transparency for stakeholders, while making the best use of information flows and data input.
Qualysoft’s team of experts built a custom platform, based on Creatio, for lending process automation. It was named BLINC – Business Lending is Now Cool. The platform‘s name is self-explanatory as it is designed to fit the Raiffeisen requirements down to the smallest detail.
The platform leveraged Creatio’s low-code/ no-code capabilities to automate workflows and CRM with a maximum degree of freedom. It was selected considering the pre-set tools, ease of process configuration, and wide integration options. Case management tools helped manage and automate unstructured processes. The powerful BPM engine enabled the performing of multiple processes simultaneously. Visual analytics tools helped detect bottlenecks and optimize processes.
The implementation of the BLINC platform delivered significant benefits for Raiffeisen Bank Albania:
Enhanced Customer Experience
The streamlined loan application and approval process resulted in faster service delivery, increasing overall customer satisfaction.
Accelerated Loan Processing
Automation significantly reduced the time required for loan application reviews and approvals, improving both internal efficiency and customer response times.
Increased Operational Efficiency
By automating workflows and reducing manual tasks, the bank optimized resource allocation and improved productivity across departments.
Improved Process Transparency
Stakeholders gained real-time visibility into the lending process, enabling better oversight, compliance, and decision-making.
Faster Time-to-Value Despite Pandemic Challenges
Despite starting deployment during the pandemic, the platform was adopted quickly—outpacing similar implementations within the bank and across the group. This was largely enabled by the flexibility and agility of the low-code/no-code Creatio platform.
Fast-Track Business Lending Automation
"It is worth to be mentioned that even though we started deployment during the pandemic year, we were able to adopt the platform in record time, especially considering similar developments in our bank or other network units. This was mainly due to the low‑code/ no‑code platform. Glad we have made this choice. "
Elona Llaci - Head of Corporate Risk and FI Underwriting at Raiffeisen Bank Albania
