Webinar - CRM Testing in the Cloud With Tricentis Test Automation

Discover the key takeaways


📅 November 14, 2023 | 🕓 Read time: 5 min


In today's rapidly evolving digital landscape, Small and Mid-Sized Enterprises (SME) are increasingly relying on Customer Relationship Management (CRM) systems to enhance customer interactions and drive business growth.

In order to ensure the reliability and effectiveness of the CRM systems, rigorous testing is vital. In our latest webinar - "CRM Testing in the Cloud," Qualysoft and Tricentis specialists Mario Lesky and Thomas Abinger revealed the best practices to enhance the quality of your CRM systems.

So read on and discover the key takeaways from our interactive webinar.

Webinar Agenda

  • Market trends overview​
  • Why automated testing​​
  • Model-based testing​
  • What is Tricentis Test Automation in the cloud
  • Challenges for testing CRM systems
  • Benefits of cloud-based test automation
  • Use Case & Live Demo

Cloud Migration Accelerates Digital Change

The adoption of cloud technology is accelerating digital transformation. According to Gartner, the cloud will be the centerpiece of new digital experiences. By 2025, over 95% of new applications are expected to be built on the cloud. Organizations are deploying an average of 110 Software as a Service (SaaS) applications and managing 1,800 integrations in their enterprise app environments. This complex and dynamic IT landscape requires careful testing to ensure seamless functionality.


Complex, Dynamic Enterprise IT Landscapes

Modern enterprises face challenges related to applications, infrastructure, practices, data, and business processes. These complexities make it vital for organizations to test thoroughly, as every change in one area can have a ripple effect throughout the entire system.

The Need for Automation

To meet the demands of faster release cycles and limited resources, automation is essential. Traditional test automation methods often struggle to keep pace with change. Over 80% of automation portfolios deteriorate swiftly after creation. Enter codeless model-based testing.

Codeless Model-based Testing

  • Scan Your Application
  • Compose Your Test Cases From The Models
  • Use Your Models In Multiple Test Cases

Codeless model-based testing offers several key capabilities, including model-based automation, complex widget detection, no-code test automation, scalable execution, self-managing infrastructure, re-usable shared steps, API contract testing, and API simulation. It supports various technologies, from custom web apps to packaged web apps (SaaS) and APIs, including Kafka, MQ, Rabbit, and more.

Challenges: Testing CRM Systems

Testing CRM systems presents specific challenges:

  • High Costs: Manual testing efforts can lead to a regression burden
  • Complexity: Multilayered processes and functionalities
  • Cross-Functionality: Individual internal CRM modules and external interfaces
  • Expertise: Changes require in-depth knowledge and time from numerous key users
  • Data Integrity: Ensuring data quality throughout the system landscape

Obstacles To Testing Cloud Applications

Testing cloud applications introduces its own set of obstacles:

  • Vendor-driven Updates
  • Frequent Updates and Releases
  • Unknown Update Areas
  • Availability of Key Users for Testing
  • Full Regression Portfolio

Benefits Of Cloud-Based Test Automation

Implementing cloud-based test automation has significant benefits:

  • Boost Productivity
  • Drive Agility
  • Get To Market Faster
  • Reduction in Test Costs
  • Reusable Test Assets
  • Fewer Defects and Work
  • Reduced Test Execution Time

Use Case & Demo - From Lead Creation To Qualification / Opportunity

During the webinar, the presenters demonstrated a CRM testing use case, showcasing the effectiveness of model-based and codeless testing. Key findings from the demonstration included:

  • Model-based & codeless testing
  • Reduction in time & costs
  • Faster test asset provisioning & delivery
  • Improved availability & scalability

Contact Us And Take A CRM Test Assessment

In conclusion, the CRM Testing Webinar highlighted the growing importance of cloud-based CRM systems in the digital era and emphasized the need for efficient and effective testing methods to ensure their success. Codeless model-based testing offers a solid solution to the challenges presented by complex, dynamic IT landscapes, and cloud-based test automation can drive productivity and agility while reducing costs and defects.