Costumer Succes Manager / Service Delivery Manager
Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions. Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 500 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients. We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
Costumer Succes Manager / Service Delivery Manager
As a member of the Project and Support Management Office, you and your team will oversee the quality and success of all Qualysoft projects and support services. This includes ensuring that each project meets high standards, aligns with customer expectations, and maintains operational efficiency.
What you will need to do in the role, and we will help you to do it:
- Managing interactions between customers and the company
- Increase customer satisfaction, fostering customer retention by ensuring a smooth customer journey
- Supporting the Sales and Consultant teams on how to provide customer assistance
- Ongoing consultation and collaboration with consultants and developers
- Managing a sales or customer support team: Incident, Problem and Resource management
- Change Management and small project administration
- Maintaining KPIs and SLAs
- Escalation management and resolution
- Making ad-hoc reports for customers and for company’s management
- Collecting and analyzing data to improve customer service health
What skills and experience are essential for the position?
Technical skills:
- Minimum of 3 years’ experience in Project Management, Service Delivery Management (SDM), or Application Management within an IT company
- Strong overall IT skills and experience in budget management
- Familiarity with ITIL and Project Management methodologies is beneficial
- Knowledge of ISO standards is advantageous
- Proficiency in both English and German
Soft skills:
- Proactive and driven approach
- Leadership and problem-solving abilities
- Knowledge of Agile methodologies
- Effective teamwork skills
- Excellent communication, confidence, and adaptability
- Positive and solution-oriented attitude
Why we think you will love working here:
With us you count as a person, our doors are always open. We live the Qualysoft Team Spirit and stand for transparency! Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft. In addition, you can expect the following from us:
- With us, the sky is the limit: every year we develop new, employee-oriented personnel development measures
- Specifically, at the beginning you can expect training in CRM tools, as we are currently focused on CRM projects. Over time, you will take on projects in other areas of our solution portfolio
- With us, YOU pull the strings and can independently design varied customer projects
- We live a flexible and employee-oriented work arrangement
- Our entertaining team events are unique and "memories for a lifetime"
Location:
Budapest / Home office
If you are interested in this opportunity, contact me…
Csilla Szabó
+36 20 399 8893