The Digital Transformation of Albania’s Tax System

Digital innovation with COTS (Commercial Off the Shelf) Digital Tax Administration System

How Qualysoft provided the General Directorate of Taxation (GDT)

with a new, efficient, secure, and transparent tax administration system.


A worldwide priority is to improve tax collection services and make tax administration more accessible and efficient.
Albania makes no exception, aspiring to a culture of voluntary tax compliance.


The Challenge

Reimagining the relationship between citizens  and government through E-Taxation Software

Albania’s General Directorate of Taxation (GDT) aims to increase the efficiency of tax collection, and promote transparency. The fiscal administrative system dates back to the 1990s and needs to be upgraded with the latest technology. By improving the system, payments should be effortless for everyone, secure, and widely used among the population.

Qualysoft provided a all-in-one solution for Digital Tax Administration

Qualysoft provided a sophisticated large-scale tax administration application in only 18 months.

The integrated tax administration system consists of:

A. A core tax administration system;

B. A web portal for taxpayers

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Albania now benefits from a custom-tailored IT tax administration system that significantly increases the efficiency of tax collection. The overall benefits, for both citizens and the government, are:

  • Improved collection of tax revenue
  • Transparency from a reliable and trustable public administration
  • Easy-to-use self-service processes like filing and reporting
  • Efficient risk management and antifraud measures
  • Cost savings on administrative activities
  • Automatic double bookkeeping and less room for human error