Raiffeisen Bank Albania

Business lending workflow automation with Creatio’s no‑code platform

Fast and reliable business lending workflow automation

for Raiffeisen Bank Albania



Raiffeisen Bank is a well-known, leading corporate and investment bank, in Central and Eastern Europe (CEE). Raiffeisen Bank Albania offers the full line of banking products and services to private individuals, and micro, small and corporate businesses. 

Having one of the broadest local branch networks with 74 outlets, the bank serves more than 465,000 customers. Raiffeisen Bank is an innovation leader amongst local banks, regularly introducing new products and services. The EMEA Finance Magazine acknowledged Raiffeisen as the best bank in Albania in 2021.

The Challenge

Raiffeisen Bank’s complex lending processes required the development of parallel workflows. The former solution was technically outdated.

On a business level, the time-consuming approval process was affecting both employee productivity and customer experience. Aspiring to provide the perfect customer experience, Raiffeisen Bank Albania started researching a new solution. The company requested from Qualysoft a tool that would streamline the loan management process. At the same time, the tool had to provide process transparency for stakeholders, while making the best use of information flows and data input. 


Qualysoft’s team of experts built a custom platform, based on Creatio, for lending process automation. It was named BLINC – Business Lending is Now Cool. The platform‘s name is self-explanatory as it is designed to fit the Raiffeisen requirements down to the smallest detail.

The platform leveraged Creatio’s low-code/ no-code capabilities to automate workflows and CRM with a maximum degree of freedom. It was selected considering the pre-set tools, ease of process configuration, and wide integration options. Case management tools helped manage and automate unstructured processes. The powerful BPM engine enabled the performing of multiple processes simultaneously. Visual analytics tools helped detect bottlenecks and optimize processes.

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Main Benefits


1. Improved

customer experience and satisfaction

2. Streamlined

loan approval workflow


application processing time

4. Increased

operational efficiency

5. Clear

lending process monitoring



It is worth to be mentioned that even though we started deployment during the pandemic year, we were able to adopt the platform in record time, especially considering similar developments in our bank or other network units. This was mainly due to the low‑code/ no‑code platform. Glad we have made this choice. 

Elona Llaci  -  Head of Corporate Risk and FI Underwriting at Raiffeisen Bank Albania