Microsoft Dynamics 365 Customer Service / Field Service

Customised Field Service to improve customer satisfaction

About Field Service

Dynamics 365 Field Service is an end-to-end solution that provides everything you need – from optimised work order scheduling to predictive maintenance.

It can help your organisation:

  • manage complex service agreements,
     
  • track assets and inventory,
     
  • and to gain the intelligence needed to provide predictive and preventive service and support.

The Dynamics 365 Field Service is designed for businesses that carry out work on-site, at a customer’s home or premises. This can include installation, scheduled or recurring maintenance, or responding to break/fix issues.

Get in touch with us

Discuss your business needs in a free consultation with one of out experts.

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Ensuring the success of your business

  • Customer first: during every interaction of the service chain you can keep the customer informed to increase brand loyalty
     
  • Connected interactions: you can ensure resource productivity and customer satisfaction improvement from any location and provide employees and technicians with all the required information
     
  • Empower organisations: you are able to use remote troubleshooting and a technician is dispatched only when necessary to improve profitability by optimising schedules

CRM Strategy and Evaluation

Together we identify functions, allowing you to reach growth, efficiency or quality targets, and find the best customised Field Service solution for you.

Optimise the scheduling process with the customised system

Since every business is unique, every account needs a unique system.

With the help of our consultants, your field service solution can be customised according to your needs.

Your application could be developed uniquely.

We can automate and optimise scheduling process to dispatch the right technician and make sure to get the best value out of your resources.

Customised System

Use the system to satisfy your unique needs. Use extra customised flows, get automated emails and reminders.

Schedule Resources Intelligently

You deliver exceptional on-site customer experiences while optimising your resources and costs by dispatching technicians when and where they are needed most.

Ensure a First-time Fix

You are able to improve customer trust and loyalty by giving your technicians the time, tools, and information they need to resolve problems.

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